Privacy Policy

This Privacy Policy applies to Switched On Electrical Sydney Pty Ltd trading as Level 2 Shop ABN 89 146 244 466 (“we, us, our, or Level 2 Shop”).

We are committed to protecting your privacy, in accordance with applicable Australian privacy laws including the Australian Privacy Principles and credit reporting provisions in the Privacy Act 1988 (Cth) (“Privacy Act”).

This Policy explains how we collect, use, disclose and otherwise handle personal information, including credit-related personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable (for example, your name, email address and phone number).

1. What we collect

The type of personal information that we collect about you depends on the type of dealings you have with us. For example, if you:

-are a commercial customer, we collect details such as your name, job title, address, telephone number, email address, credit-related information about you (see under heading 5), payment details and transaction related information (such as your purchasing and payment history with us). We may also collect your driver’s licence number if you pay by cheque, for identification purposes

-are a supplier, we collect details such as your name, job title, address, telephone number, email address, payment details and transaction related information (such as items we have purchased from you)

-send us an enquiry or provide us with feedback, we may collect your name, contact details, details of your enquiry or feedback and information about our response

1.1 Sensitive information

Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our functions or activities and either the individual has consented, or we are required or authorised by or under law (including applicable privacy legislation) to do so.

1.2 Collection of information other than personal information through our website

When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity.

Site visit information

For example, we record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.

We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.

Cookies

A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they do identify the user’s internet browser.

We use cookies to hold anonymous session information. This information is used to personalise your current visit to the website, for example to allow the website to remember who you are.

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can, however, limit the functionality of our website.

2. How we collect personal information

We collect personal information in a number of ways, including:

when you provide information in person

through our website

over the telephone

through written correspondence

2.1 Collection notices

Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as why we are collecting the information and who we may share it with). We will generally include this information in a collection notice.

Collection notices provide more specific information than this Privacy Policy. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. We encourage you to read those provisions carefully.

3. Why we collect personal information

The main purposes for which we collect, hold, use and disclose personal information are set out below.

-processing transactions for products and services and delivering products and services to customers

-establishing and operating credit accounts for our customers, conducting credit checks and collecting overdue payments

-establishing and operating online accounts for our customers

-operating incentive programs

-promoting ourselves and our products and services, including through direct marketing

-sourcing products and services for our business

-performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes

-protecting the security of our offices, stores, staff, customers, suppliers and merchandise (including theft and fraud prevention)

-answering queries and resolving complaints

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection; which are permitted by law; or for which you have provided your consent.

Direct marketing 

We may contact you directly to let you know about us and our products and services (including special offers, promotions, events and changes to our products and services), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you in a variety of ways, including by attending at your street address, or by mail, email or SMS.

When you provide your personal information to us, Level 2 Shop is required to give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

If you receive promotional information about Level 2 Shop and do not wish to receive this information any longer, you may remove your name from our list by contacting our marketing department at marketing@Level2shop.com.au and asking to be removed from our mailing list. Please allow 28 days for this request to be processed.

If you receive marketing material by email, you can request to not receive further email marketing material by clicking on the unsubscribe button in the email you have received.

Opting out

Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:

-contacting us at marketing@Level2shop.com.au

-advising us if you receive a marketing call that you no longer wish to receive these calls

-using the unsubscribe facility that we include in our commercial electronic messages (such as emails and SMS)

4. Who we may share your personal information with

We may share your personal information with third parties where appropriate for the purposes set out under heading 3, including:

-financial institutions for payment processing

-credit reporting bodies and other credit providers (see under heading 5)

-regulatory, investigative or government bodies where required or authorised by law

-Third party postage, courier and delivery services.

In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.

5. Credit-related personal information

5.1 General

We may provide credit within the meaning of the Privacy Act to our customers in connection with the supply of our products and services (for example, if we bill you after supplying products or services to your business). If we share credit-related personal information about you with credit reporting bodies (“CRBs”) or other participants in the credit reporting system (including other credit providers), we are required to comply with the credit reporting provisions in Part IIIA of the Privacy Act and the Credit Reporting Privacy Code (“CR Code”).

5.2 Why we collect credit-related personal information

We collect, hold, use and disclose credit-related personal information for the purposes permitted by the Privacy Act and the CR Code, including:

-to assess your application for credit and verify your identity

-if you are a director of a corporate customer:

-to assess whether to accept you as a guarantor of the corporate customer’s obligations under a credit facility provided by 
Level 2 Shop 

-to collect payments that are overdue in relation to commercial credit provided to the corporate customer

-to derive assessments, evaluations, scores, ratings and summaries relating to your credit-worthiness

-to manage your account, including collecting payments and assisting you to avoid defaulting on your credit obligations

-to undertake debt recovery and enforcement activities

-to participate in the credit reporting system (including by providing credit-related personal information to CRBs and other credit providers)

-for other purposes required or authorised by law

5.3 The credit-related personal information we collect

The credit-related personal information that we may collect and hold includes:

-your current and prior names, addresses and employers, gender, date of birth and driver’s licence number

-the fact that you have applied for credit with us or other credit providers and the type and amount of credit sought

-the fact that you have agreed to guarantee the obligations of another under a credit facility offered by us

-the day that credit is entered into with us or other credit providers, the terms or conditions of that credit and the maximum amount of credit available

-the day on which credit provided to your business is terminated or otherwise ceases.

6. Data quality and security

6.1 General

We hold personal information in a number of ways, including in hard copy documents, electronic databases, email contact lists, and in paper files held in drawers and cabinets. Paper files may also be archived in boxes and stored offsite in secure facilities. We take reasonable steps to:

-make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;

-protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and

-destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Australian Privacy Principles (“APPs”).

You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number.

6.2 Security

The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties), staff training and workplace policies.

Online credit card payment security

We process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.

Website security

While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.

7. Access and Correction

Please contact us (details under heading 10 below) if you would like to access or correct the personal information that we hold about you (including credit-reporting personal information).

We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you. If we do not agree to your access or correction request, or if we do not agree to give you access in the manner you requested, we will provide you with a written notice explaining why.

8. Complaints

8.1 General

If you have a complaint about how we have collected or handled your personal information, please contact us. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see www.oaic.gov.au. for further information).

9. Our contact details

Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information.

10. Changes to this Policy

We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting us.